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We work hard to make sure our software works as intended, but problems occasionally slip through. You can help us help you by thoroughly describing the issue you experienced. 


  • Include the full URL (web address) of the page with the problem
  • What internet browser are you using? (eg. Internet Explorer 10, Safari 2, Firefox 24, Chrome 31)
  • If any errors were displayed, please copy and paste the text and any numbers they contain
  • Include a screen shot of the page and any error messages

There are some other things you can do to help us:

  • See if the same thing happens when you use a different browser or computer
  • See if the problem happens every time or only sometimes

Then email or call us  1-866-342-4280 with the information so that we can resolve your problem.


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